At keytectools.com, we are dedicated to ensuring your satisfaction with our keys and remotes. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make your experience as smooth as possible.
1. Eligibility for Returns
a. We accept returns on eligible items within 30 days from the date of delivery.
b. To be eligible for a return, items must be in their original condition, including all packaging, labels, and accessories.
2. Non-Eligible Items
a. The following items are non-returnable:
- Items that have been used, installed, or programmed.
- Items with visible signs of wear or damage.
- Customized or personalized items.
- Items not purchased directly from keytectools.com
3. Return Process
a. To initiate a return, please follow these steps:
- Contact our customer service team at firstname.lastname@example.org or 424 702 5150
- to request a Return Authorization (RA) number.
- Package the item securely, including all original packaging and accessories.
- Include a copy of the packing slip or order confirmation inside the package.
- Clearly write the RA number on the outside of the package.
- Ship the package to the address provided by our customer service team.
4. Return Shipping
a. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. In such cases, we will provide a prepaid return label.
5. Refund Process
a. Once we receive and inspect your return, we will process your refund within 30 business days.
b. Refunds will be issued to the original payment method used for the purchase.
a. If you received a defective or incorrect item, we will exchange it for the same item or a similar product of equal value if the original item is unavailable.
7. Restocking Fee
a. We reserve the right to charge a restocking fee for returned items that do not meet the eligibility criteria stated in this policy.
8. Damaged or Lost Shipments
a. If your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with you to resolve the issue promptly.
9. Contact Us
a. If you have any questions or need assistance with the return process, please contact our customer service team at email@example.com or 424 702 5150
By shopping with keytectools.com, you agree to adhere to this return policy. We appreciate your trust in us and are committed to providing you with high-quality keys and remotes along with excellent customer service.
Thank you for choosing keytectools.com for all your key and remote needs.
Customer Service Team keytectools.com 424 702 5150